Last updated: November 2, 2026
This policy explains how MDI Access (“MDI Access,” “we,” “us”) handles information on www.mdiaccess.com (the “site”). It covers the site only. It does not describe how we handle information in the course of client engagements, which is governed by our agreements with those clients.
Information you give us
When you use the contact form on our Contact page, we receive the details you enter: your name, email address, phone number (optional), a subject, whether you would like a consultation, and your message. If you email or call us, we receive whatever you choose to share. Form submissions are received through our website host, Netlify, which stores them on our behalf and passes them to us.
Information collected automatically
Like most websites, the infrastructure that serves this site may log technical information such as your IP address, browser type, device type, the pages you request and the date and time of each request. We use this information to keep the site running, secure it and troubleshoot problems.
Cookies, Google Analytics and RB2B
We use Google Analytics 4, a web analytics service provided by Google, to understand how visitors find and use the site so we can improve it. Google Analytics is turned off until you accept it. The first time you visit, a banner asks whether you accept analytics and visitor identification. Until you choose Accept, neither Google Analytics nor RB2B loads and no analytics cookies are set. If you choose Decline, it stays off.
If you accept, Google Analytics sets cookies in your browser and sends information about your visit to Google, such as the pages you view, how you arrived at the site, your approximate location, and your device and browser type. Google’s documentation describes two cookies set by default: _ga, used to distinguish users, and _ga_<container-id>, used to persist session state. Each has a default lifetime of two years.
We also store your cookie choice in your browser’s local storage (under the name mdi_cookie_consent_v2) so we do not ask you again on every page. This item stays on your device and is not used for tracking.
You can change your mind at any time by choosing Cookie Settings in the footer of any page. If you decline after previously accepting, we turn analytics and visitor identification off and remove the Google Analytics and RB2B cookies we can reach from this site. You can also block cookies in your browser settings, or install Google’s Google Analytics opt-out browser add-on. For how Google handles data from sites that use its services, see How Google uses information from sites or apps that use our services.
Visitor identification (RB2B)
If you accept, we also use RB2B, a visitor identification service provided by GetEmails, LLC (doing business as RB2B and Retention.com). RB2B places a script and cookies on our pages and receives information about your visit, such as your IP address, the pages you view and your browser and device details. RB2B compares this with its own business data to tell us which company you work for and, for visitors in the United States, may identify you by name and share professional details such as your job title, business email address and LinkedIn profile. We use this information to understand which organizations are interested in our services and to follow up with business contacts. RB2B does not load unless you accept, and choosing Decline in Cookie Settings turns it off. For how RB2B handles data, see the RB2B Privacy Policy, You can also ask RB2B to remove your information from its database using its opt-out form.
Other third-party content
Some content on the site is loaded from other companies and is not controlled by the cookie banner. Our pages request typefaces from Google Fonts, and our Contact page displays an embedded Google Map of our office. When your browser loads this content, Google receives technical information such as your IP address and browser details, and may set cookies, under Google’s Privacy Policy. Links to other websites, such as our LinkedIn page, take you to services with their own privacy practices.
How we use information
- To respond to your inquiries and requests for a consultation.
- To operate, secure and improve the site, including by understanding how it is used if you have accepted analytics.
- If you have accepted, to learn which companies and business professionals visit the site and to contact them about our services.
- To comply with legal obligations and to protect our rights and the rights of others.
Who we share it with
We share information with service providers that help us run the site and handle your messages, including our website host and form-handling provider, our email provider, Google (for analytics, if you accept) and RB2B (for visitor identification, if you accept). We may also disclose information when required by law or legal process, or in connection with a merger, acquisition or sale of our business.
How long we keep it
We keep inquiries for as long as needed to respond to you and maintain ordinary business records, and longer where the law requires. Analytics data is retained for the period configured in our Google Analytics account. Visitor identification data is retained by RB2B under its own policies and, where we copy it into our own records, for as long as needed for business follow-up.
Your choices and rights
You can accept or decline analytics and visitor identification using the banner and change that choice through Cookie Settings. You can ask us what information we hold about you from the site, ask us to correct or delete it, or ask us to stop contacting you, by writing to the address below. Depending on where you live, the law may give you additional rights over your personal information, and we will respond to requests as applicable law requires.
Security
We use reasonable measures to protect the information we receive through the site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
The site is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children.
Where information is processed
MDI Access is based in the United States, and the services we use may process information in the United States and other countries. If you visit from outside the United States, your information may be transferred to and handled in places whose data protection laws differ from yours.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed. If we change how we use cookies, we will ask for your choice again where required.
Contact us
Questions or requests about this policy or your information on this site:
MDI Access
903 Commerce Drive
Oak Brook, IL 60523, USA
Email: info@mdiaccess.com
Phone: (855) 634-3282